We have a 6-month warranty for quality issues only

<p id="isPasted"><span style="font-size: 16px;">While our footwear is designed to be super strong and durable, there are some cases where they might break. This could be due to things like an odd manufacturing fault, wear and tear from prolonged use, or catching them at the wrong angle.</span></p><h3 id="what-is-covered-by-the-archies-footwear-warranty">What is covered by the Archies Footwear warranty?</h3><p><span style="font-size: 16px;">All Archies Footwear products purchased from our official online store or authorized retailers are covered by a 6-month warranty against manufacturing faults.</span></p><h3 id="what-should-i-do-if-i-receive-a-faulty-item-or-my-footwear-develops-a-fault">What should I do if I receive a faulty item or my footwear develops a fault?</h3><p>Please contact our customer service team with the following information:</p><p>1. Your order number and email address</p><p>2. A photograph of the fault</p><p>3. A photograph of the size stamp underneath the pair</p><p><strong>For retail purchases</strong> - we would need proof of purchase and your shipping information</p><h3 id="can-i-get-a-replacement-if-my-footwear-is-faulty-and-within-the-warranty-period">Can I get a replacement if my footwear is faulty and within the warranty period?</h3><p><span style="font-size: 16px;">Yes, if your pair is within the warranty period and terms, we&apos;ll offer you a replacement or store credit. <strong>Please note that no refunds can be given for retail purchases.</strong></span></p><h3 id="what-is-not-covered-by-the-archies-footwear-warranty">What is not covered by the Archies Footwear warranty?</h3><p><span style="font-size: 16px;">Our warranty does not cover external damage to the footwear such as cuts, scrapes, dog bites, or cat scratches.</span></p><h3 id="do-i-need-to-return-my-faulty-pair-to-process-the-warranty-claim">Do I need to return my faulty pair to process the warranty claim?</h3><p><span style="font-size: 16px;">Yes, please do not throw away your faulty pair as you&apos;ll need to return it to us to process the warranty claim. You&apos;ll also be required to submit photographs.&#xA0;</span></p><h3 id="how-do-i-lodge-a-warranty-claim">How do I lodge a warranty claim?</h3><p>1. Contact customer support with the above information</p><p>2. We will then initiate a warranty return on your order</p><h3 id="can-archies-footwear-reject-a-warranty-claim">Can Archies Footwear reject a warranty claim?</h3><p><span style="font-size: 16px;">Yes, we reserve the right to reject any warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.</span></p><h3 id="does-the-archies-footwear-returns-and-warranty-policy-comply-with-ca-consumer-law">Does the Archies Footwear returns and warranty policy comply with CA Consumer Law?</h3><p><span style="font-size: 16px;">Yes, our returns and warranty policy includes the rights you are entitled to under CA Consumer Law.</span></p><h3 id="how-do-i-submit-a-warranty-claim-if-i-purchased-my-footwear-from-a-retailer">How do I submit a warranty claim if I purchased my footwear from a retailer?</h3><p>Contact our customer service team for assistance.</p><p><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><a href="https://support.ca.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: rgb(0, 86, 179); text-decoration: underline; user-select: auto; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-6afe0d9a-4c1b-4f31-831d-89bcb985feeb.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; background-clip: padding-box; border-radius: 10px; box-shadow: rgb(204, 204, 204) 10px 10px 5px 0px; text-align: left; width: 153px;" class="fr-fic fr-dii"></a><br></p>

Warranty Claims

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CA | Archies Footwear FAQs

We have a 6-month warranty on all our footwear for manufacturing issues only.

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Summary of returns policy

Our 60-Day Comfort Guarantee

60-Day Comfort Guarantee

Exchanges

Refunds

Can I cancel / change my order? What is the process?

Order Changes

Are Archies Flip Flops true to size?

What size flip flops do I order?

I'm a half size. Should I size up or down in Archies Flip Flops?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Flip Flops?

What is the perfect fit for Archies Arch Support Flip Flops?

How to measure your foot length

How to stretch the strap of Archies Flip Flops

My flip flops don't seem wide enough. Do you make flip flops that have a wider fit?

Do Archies Flip Flops run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Flip Flops?

Flip Flops Sizing Help

My flip flops are uncomfortable. Will this improve?

My straps are too tight

My Flip Flops are squeaking, is there anything I can do to fix this?

Archies Flip Flops and the initial feeling of the arch support

My Archies Flip Flops feel like they are a little shiny on top, will this wear off?

My flip flops strap has loosend / stretched. Is there a way it can be tightened?

My flip flops are making a clapping / flopping sound

My Archies Flip Flops are too hard what do I do?

Will my feet sweat in Archies Flip Flops?

How long will Archies Flip Flops last?

Cleaning Instructions

Take care when walking down steep hills

Avoid leaving Archies Flip Flops in direct sunlight

Why do Archies Flip Flops have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Flip Flops

Archies Flip Flops

What size should I choose for slides?

Should I choose the same size as my flip flops?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Slides

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the Canada?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Purchasing and Shipping

Are Archies Flip Flops and Slides non-slip?

Are Archies Flip Flops and Slides water proof?

Do you recycle Archies Flip Flops and Slides?

Are Archies Flip Flops and Slides ecofriendly?

Where are Archies Flip Flops and Slides made?

Are Archies Flip Flops and Slides vegan friendly?

What are Archies Flip Flops and Slides made from?

Are Archies Flip Flops and Slides hard or soft?

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Product Information

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Flip Flops and/or Slides?