We have a 60-day return period. Exchanges and store credit are 100% free no matter the condition. Refunds - no matter the condition - are a product refund less the return postage cost.

We have a 60-day returns period for all footwear purchased from our official online store. If you&apos;ve purchased from a retailer, please check their returns policy.&#xA0;We have three return options:&#xA0;Exchange, Store Credit (for our online store), or a Product Refund<h2 id="exchanges---100-free-no-matter-the-condition">Exchanges - 100% free no matter the condition</h2>As long as you are within the 60-day return period, you can exchange your footwear for free no matter the condition.Please note that during peak season, your preferred exchange item might be out of stock. If this occurs, our returns system will automatically issue store credit so that you can choose an alternate option. Please contact us if there are any issues.<h2 id="store-credit---100-free-no-matter-the-condition">Store Credit - 100% free no matter the condition</h2>Alternatively, you can choose a store credit in the form of a gift card for our online store. The return postage cost will be free.&#xA0;<h2 id="product-refund-less-the-return-postage-cost">Product Refund less the return postage cost&#xA0;</h2>No matter the condition, the refund is a product refund less the return postage cost.The refund is for the product only and does not include original shipping costs.&#xA0;How much does the return postage cost?The return postage cost is based on the courier fees and is subject to change. The cost includes full door-to-door tracking, and refunds are automatically processed on the first scan. Here&apos;s a breakdown of the return postage cost based on the number of pairs being returned:1 - 2 pairs = $10.003 - 4 pairs = $13.505 - 6 pairs = $17.507+ pairs: Please contact us for a quoteWhat is the official Archies Footwear online store?Our official store is <a href="https://ca.archiesfootwear.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://ca.archiesfootwear.com/</a>Returns form: <a href="https://archiesfootwearca.loopreturns.com/#/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:12pt;font-family:Roboto,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">CA | Returns</a><a href="https://support.ca.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-6afe0d9a-4c1b-4f31-831d-89bcb985feeb.png" style="width: 148px;" class="fr-fic fr-rounded fr-shadow fr-fil fr-dib"></a>

Summary of returns policy

We have a 60-day return period. During this period, exchanges and returns for store credit are 100% free no matter the condition. If after 60 days they don't work for you, return them to us for a product refund less the return postage cost.

<h3 id="isPasted">What does the 60-day comfort guarantee mean?</h3>You can wear your Archies Footwear products for a full 60 days and if you&apos;re not completely happy with them, you can return them to us for a product refund less the return postage cost.&#xA0;Exchanges and store credit are 100% free no matter the condition of the footwear.&#xA0;Refunds - no matter the condition - are a product refund less the return postage cost.<h3 id="what-is-archies-footwears-return-policy">What is Archies Footwear&apos;s return policy?</h3>We are confident you will love our footwear. We offer a 60-day comfort guarantee for all purchases from our official online store only.<h3 id="do-i-need-to-pay-for-return-shipping">Do I need to pay for return shipping?</h3>Yes, for all refunds, both in new and used condition, the customer covers the return postage cost. This will be deducted from the product refund.&#xA0;<h3 id="what-is-a-product-refund">What is a product refund?</h3>A product refund is a refund on the product and any tax related to the product only. (Not the original shipping cost.)<h3 id="how-much-is-the-return-postage-cost">How much is the return postage cost?</h3>The return postage cost is based on the fees that the courier charges us and is subject to change. It includes full door-to-door tracking, and refunds are automatically processed on the first scan. The return postage cost is:&#xA0;1-2 pairs = $10.003-4 pairs = $13.505-6 pairs $17.50&#xA0;<h3 id="how-do-i-return-my-order-for-an-exchange-or-refund">How do I return my order for an exchange or refund?</h3>We have an online returns portal where you can initiate your return. To use our online returns form: <a href="https://archiesfootwearca.loopreturns.com/#/" style="text-decoration:none;"><span style="font-size: 14px; font-family: Roboto, sans-serif; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">CA | Returns</a> You will need your order number (12345-CA) and the email associated with your order.<a href="https://support.ca.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-6afe0d9a-4c1b-4f31-831d-89bcb985feeb.png" style="width: 206px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Our 60-Day Comfort Guarantee

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Exchanges

Refunds

Can I cancel / change my order? What is the process?

Order Changes

Are Archies Flip Flops true to size?

What size flip flops do I order?

I'm a half size. Should I size up or down in Archies Flip Flops?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Flip Flops?

What is the perfect fit for Archies Arch Support Flip Flops?

How to measure your foot length

How to stretch the strap of Archies Flip Flops

My flip flops don't seem wide enough. Do you make flip flops that have a wider fit?

Do Archies Flip Flops run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Flip Flops?

Flip Flops Sizing Help

My flip flops are uncomfortable. Will this improve?

My straps are too tight

My Flip Flops are squeaking, is there anything I can do to fix this?

Archies Flip Flops and the initial feeling of the arch support

My Archies Flip Flops feel like they are a little shiny on top, will this wear off?

My flip flops strap has loosend / stretched. Is there a way it can be tightened?

My flip flops are making a clapping / flopping sound

My Archies Flip Flops are too hard what do I do?

Will my feet sweat in Archies Flip Flops?

How long will Archies Flip Flops last?

Cleaning Instructions

Take care when walking down steep hills

Avoid leaving Archies Flip Flops in direct sunlight

Why do Archies Flip Flops have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Flip Flops

Archies Flip Flops

What size should I choose for slides?

Should I choose the same size as my flip flops?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Slides

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the Canada?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Purchasing and Shipping

Warranty Claims

Are Archies Flip Flops and Slides non-slip?

Are Archies Flip Flops and Slides water proof?

Do you recycle Archies Flip Flops and Slides?

Are Archies Flip Flops and Slides ecofriendly?

Where are Archies Flip Flops and Slides made?

Are Archies Flip Flops and Slides vegan friendly?

What are Archies Flip Flops and Slides made from?

Are Archies Flip Flops and Slides hard or soft?

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Product Information

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Flip Flops and/or Slides?